Client Policies

CLIENT CONFIDENTIALITY
 
ADAPT is committed to providing each individual that we serve with fully confidential health care. All clients of ADAPT have their health information protected under the Ontario Health Information Protection Act.
 
The Ontario Privacy Health Information Act requires that:
 
  • All personal information collected by the agency is considered fully confidential and is not released to a third party, without the expressed consent of the individual to whom the information pertains, or unless required by law.
     
  • All notes and records kept by the agency and/or your ADAPT counsellor are stored and protected in a manner that meets or exceeds the legislative standards.
     
  • All clients have access to their personal health information. The agency will release a copy of, or any portion of the record, upon that client's written request.
In some cases, information released from an ADAPT health record requires the involvement of the ADAPT Privacy Officer. Should you have any questions, comments or concerns related to the privacy of your ADAPT health information, please speak directly with your counsellor or contact the ADAPT Privacy Officer:
 
                                                  E-mail:  clientrights@haltonadapt.org
                                                Phone:  905-639-6537 Ext 40
                                                Mail:  ADAPT Privacy Officer
                                                                        #203-165 Cross Avenue,
                                                                        Oakville, Ontario,
                                                                         L6J OA9 
 
 
Should an ADAPT client have privacy questions/concerns that can not be satisfactorily addressed by the ADAPT Privacy Officer, he or she may contact the office of the Information and Privacy Commissioner of Ontario:
 
                                                E-mail:  info@ipc.on.ca
                                                Phone :  1-800-387-0073
                                                Mail:  Information and Privacy Commissioner of Ontario
                                                                        2 Bloor St. East, Suite 1400
                                                                        Toronto, Ontario
                                                                        M4W 1A8
 
ADAPT meets or exceeds all standard as set out in PHIPA legislation (Personal Health Information Privacy Act, 2000) http://www.ipc.on.ca/english/Privacy/Your-Privacy-Rights/
 
All services are completely confidential and require signed consent in order for information to be released, except where mandated by law.
 
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