Client Policies

Client Confidentiality

ADAPT is committed to providing each individual that we serve with fully confidential health care. All clients of ADAPT have their health information protected under the Ontario Health Information Protection Act.

The Ontario Privacy Health Information Act requires that:

  • All personal information collected by the agency is considered fully confidential and is not released to a third party, without the expressed consent of the individual to whom the information pertains, or unless required by law.
  • All notes and records kept by the agency and/or your ADAPT counsellor are stored and protected in a manner that meets or exceeds the legislative standards.
  • All clients have access to their personal health information. The agency will release a copy of, or any portion of the record, upon that client’s written request.

In some cases, information released from an ADAPT health record requires the involvement of the ADAPT Privacy Officer. Should you have any questions, comments or concerns related to the privacy of your ADAPT health information, please speak directly with your counsellor or contact the ADAPT Privacy Officer:


Phone:  905-639-6537 Ext 400


ADAPT Privacy Officer

#203-165 Cross Avenue,

Oakville, Ontario,


Should an ADAPT client have privacy questions/concerns that are not satisfactorily addressed by the ADAPT Privacy Officer, he or she may contact the office of the Information and Privacy Commissioner of Ontario:


Phone :  1-800-387-0073


Information and Privacy Commissioner of Ontario
2 Bloor St. East, Suite 1400
Toronto, Ontario
M4W 1A8

ADAPT meets or exceeds all standard as set out in PHIPA (Personal Health Information Privacy Act, 2000) legislation

All services are completely confidential and require signed consent in order for information to be released, except where mandated by law.

Privacy Policy

This is the website of Halton Adapt.

We can be reached via e-mail at

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address.

We collect no information on consumers who browse our Web page.

With respect to cookies: We use cookies to record past activity at a site in order to provide better service when visitors return to our site.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding the information that they requested specifically.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you feel that this site is not following its stated information policy, you may contact us at the above e-mail addresses.