Complaint Concern

We Welcome Your Feedback, Concerns or Complaints

ADAPT is committed to receiving and addressing any concerns, complaints or suggestions that you have.
If you have a concern, complaint or suggestion, please speak to any member of our staff and they will do their best to assist you and to resolve the issues quickly as possible.

If the staff you speak with cannot resolve your concern, we invite you to send a message to

You are also welcome and encouraged to drop off a letter at any ADAPT office, or to send a letter to:

ADAPT Head Office
165 Cross Ave., Suite 304
Oakville, Ontario, L6J OA9

No matter how you choose to submit your concern, complaint or suggestion, you will receive a response in no more than 3 business days.

We are committed to service excellence for our clients and to the community we serve.