Client Bill of Rights

Knowing and understanding your rights as a client of ADAPT will help to ensure that your relationship with ADAPT is informed, safe, mutually respectful and beneficial. The purpose of this document is to explain the rights that you hold, as a client of ADAPT. These rights will be upheld by every representative of ADAPT, including our staff, volunteers and students.

Our Statement of Commitment to Your Rights
ADAPT is committed to providing quality health care to each individual we serve. We strive to create an environment built on the foundations of equity, diversity, inclusion and transparency. We are committed to valuing the beliefs and traditions of all individuals, and in respecting personal choice and empowerment.

ADAPT does not and will not discriminate, create inequities, restrict services or select clients on the basis of: race, colour, national origin, religious affiliation, sexual orientation, age, disability or any other characteristic protected under the Ontario Human Rights Code.

With respect to services, all clients have the right to:

  • be treated with respect, kindness, dignity and compassion
  • an environment free of harassment, violence, oppression, or discrimination
  • an environment where there is freedom from harm that does not jeopardize anyone’s personal well-being (physical, mental or emotional)
  • a safe and smoke-free environment, which meets all legislated Health and Safety requirements
  • be clearly informed of the policies and practices under which services will be delivered
  • receive services provided in a manner that complies with legal, professional and ethical standards
  • receive care that is in their best interest and is based in compassion, support and healing
  • have self-determination in their plan of care and in how they receive services, to the greatest extent possible
  • be presumed to have decision making capacity, unless found to be incapable
  • have no treatment given without their consent, except in accordance with the law
  • be fully informed of any actions or decisions related to their care or to the services provided
  • accept or refuse any clinical advice from an ADAPT staff, and be informed of the potential outcomes of doing so
  • request the presence of a third party when receiving services
  • withdraw from treatment at any time

With respect to confidentiality and personal health information, all clients have the right to:

  • confidentiality of their personal health information and records, in accordance with the law
  • access or review their personal health information, kept in the custodianship of ADAPT
  • have their personal health information corrected, or add a statement of disagreement, in accordance with the law
  • withdraw consent at any time

With respect to complaints, suggestions and enquiries, all clients have the right to:

  • complain, enquire or to provide feedback and suggestions

Should you witness or experience any situation that is in breach of the ADAPT Client Bill of Rights, or would like to submit a complaint or provide feedback, please speak directly with an ADAPT staff, or contact us at:

Telephone: 905-639-6537 extension 707
Mail: ADAPT, #203-165 Cross Ave.
Oakville, Ontario L6J OA9